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Should you need to contact us during a situation of dire need, it is best to first call the travel consultant whom you deal with and then our hot line contact. If for any reason you do not receive an immediate answer, please send us a detailed message and contact information by email, so they may return your call and assist you as soon as possible.
Our all travel consultants use WhatApps. Please ensure that you have the contact number. It's best to buy a local sim-card. Most hotels offer free wifi. So it's very easy to contact in urgent case.

Emergency contact numbers

Mr. Kelvin Do: +84 986759655

Ms. Thuy Pham: +84 984654964

If you book private tour for your group, we will use private cars, different stationed guides at each location. For some long routes (or Halong/Mekong cruise package), private car would be not necessary, and very expensive (unless you are a big group). We would suggest join bus transfer where possible then.

Please do not buy gems unless you know what you are doing. Even if genuine you should not expect to be able to sell them at home. If you fall victim to a gem scam, we are unable to assist you.

We would use different hotel categories and you can select any basing on your budget. So your travel companions would not stay at the your hotel. A Hotel Voucher will be provided once your tour is confirmed with all hotel details. In case suggested hotels are full, we would use others of similar standard/price.

Note*: if you want other hotels instead of our suggested ones, please contact us for details.

Yes, there is. Free wifi is available at all hotels in Vietnam.
Most of the cafe, hotel, Shop, Restaurants in Vietnam also provide free wifi.
Compare to other neighboring countries, Wifi access in Vietnam is so much convenient.

All airport transfers are included in the tour price. You should provide us your arrival/departure flight details and we will arrange things basing on the information. A meeting sign with your name and all flight details will be sent to you. Please be ready at the lobby at pointed time for pickup.
Driver/guide should always be present at the airport before your arrival time. If you could not find the driver, please contact your travel consultant who you deal with. For any reason that airport transfer could not be arranged, please take the taxi to the hotel. We will refund the money then.

Travel insurance is not included in our tour price. When travelling with us, you are suggested to buy insurance that covers all medical coverage, cancellation, personal liability, curtailment and loss of luggage and personal effects.

We strongly recommend the use of a neck wallet or money belt while travelling, for the safe keeping of your passport, air tickets, travelers' cheques, cash and other valuable items. Leave your valuable jewelry at home - you won't need it while travelling. Many of the hotels we use have safety deposit boxes which is the most secure way of storing your valuables. A lock is recommended for securing your luggage.
Be aware that petty theft can be an issue in some towns and cities especially late at night. A common tactic is opportunists on motorbikes that drive by and snatch bags. Please always leave valuables and passports etc in your hotel in safety boxes if available and only carry with you enough cash to spend for the day. Bags should always be carried over the neck and not left to sit on your shoulder.

Conservative Dress

• Modest clothing that covers knees and shoulders (Long pants, long skirts, shirts that cover shoulders)
• Shawl or scarf (for temple visits)

Note*: Please pack clothing for the season in which you will be travelling. From Dec-Feb weather can be cold, so please pack warm clothing. From May-Nov it is the wet season, so please bring waterproof clothing.

Documents

• All tickets (required)
• Passport (required) (With photocopies)
• Required visas
• Hotel & Tour Vouchers
• Meeting sign (with your names and flight details that we will use for transfers)

It is customary in Asia to tip service providers such as waiters, at approximately 10%, depending on the service. Tipping is expected - though not compulsory - and shows an expression of satisfaction with the people who have assisted you on your tour. Although it may not be customary to you, it is of considerable significance to the people who will take care of you during your travels. There are several times during the trip where there is opportunity to tip the local guides or drivers we use. Recommendations for tipping drivers and local guides would range from $3-$5 USD per person per day depending on the quality and length of the service.

Indochina Countries use 220V, and a mixture of flat 2-pin, round 2-pin or 3 pin plugs. It is recommended to bring a universal plug adapter.